Millennials are an amazingly patient bunch

Millennials are the most patient generation of all, according to surprising new research.

A study examining the customer service experiences and expectations of 2,000 people found millennials are prepared to wait the longest times before getting agitated and are less likely to complain when things go awry.

The average 18- to 35-year-old was happy to wait 11 minutes on hold on the phone before their mood began to sour. That’s 38 percent longer than respondents over the age of 55, who wait just eight minutes before becoming flustered and upset.

Patience is even harder to come by when on an empty stomach, but millennials can also wait longer for a meal before frustration sets in. In fact, they’ll wait 21 minutes longer than any other generation.

The study of customer service expectations from Jive Communications found millennials are also the most likely to forgive and forget — with four in 10 (39 percent) willing to return to a business if they’ve experienced bad customer service there in the past. Just 23 percent of those over the age of 55 would do the same.

Millennials are also more likely to tolerate mistakes. Only 2 percent of those over 55 say they would forgive a dirty hotel room compared to 15 percent of millennials.

[Read More]

Add a Comment

Your email address will not be published. Required fields are marked *